We will always direct clients to these Terms & Conditions (either electronically or by providing the client with a hard copy) before any work is carried out. Clients will be required to agree to these terms in writing, or via our online form, before any work is undertaken.
We will provide a quote based on the client’s individual requirements once we have established exactly what needs to be done, and in what time frame. All quotations are based on information provided by the client and will remain valid for 30 days from date of issue. Subsequent additions/alterations, requested prior to work commencing, will result in a revised quotation being issued which supersedes the original. The revised quotation will again be valid for 30 days from date of issue. Any additions/alterations requested once the work has commenced will be itemised on the final invoice and billed accordingly. Unless agreed otherwise, each project will consist of two payments: firstly, a non-
All invoices must be paid within 14 days of the date on the invoice (which is the date it was issued). We add a 10% late payment fee to any invoices paid after 14 days, and we reserve the right to seek legal action if an invoice remains unpaid for 30 days from the date of issue.
TERMINATION OF SERVICES
Should the client wish to terminate any services carried out by CRJ Design, the client must notify CRJ Design in writing or via email. Verbal requests to terminate services will not be honoured until, or unless, written notice is received and confirmed by CRJ Design. The client will not be charged for any work already undertaken by CRJ Design, with the exception of any extra fees eg. printing fees. The deposit is non-
The client retains the copyright to any content that they provide us with, but grant us permission to use and publish it as part of the project. It’s the client’s responsibility to obtain appropriate copyright permissions and usage rights to any third-
STOCK IMAGES AND FONTS
If the client requests that we source additional content such as stock images and fonts, this should be stated at the beginning of the project. It’s the client’s responsibility to either: purchase the goods themselves and send them to us to use in the project, or to pay CRJ Design upfront with the cost of the additional content so that we may purchase the item on your behalf. We will not purchase stock images, fonts, or other content before we have received payment for it. We will always notify you of the cost of any additional content before committing you to purchase them. We can attempt to source free or open source images and fonts at the client’s request.
We may leave a small design credit for CRJ Design on any finished work unless otherwise specified by the client.
We reserve the right to use the client in our portfolio. Links to the client’s website/social media page/e-
WEB DESIGN: WEB HOSTING
We do not host websites but can direct the client to appropriate hosting providers. It is the client’s responsibility to pay the fees involved in hosting the website including domain name registration and a web hosting package, which is usually billed annually. We can, and will offer to, help the client set-
• Accurate FTP details so that we can upload the site
• OR Accurate log-
Additional information such as: the storage quota for the web hosting account and whether or not the host supports certain codes (eg. PHP Script) will also be beneficial to us and should be provided where possible.
WEB DESIGN: LEGAL REQUIREMENTS AND STANDARDS
WEB DESIGN: 10 FREE UPDATES
All of our web design projects include 10 free updates, valid for 2 years from the date of invoice. After this time, any updates requested by the client will be charged at £20/hour. This is the hourly rate for any updates requested after the 10 free alterations have been used. These free updates are only to be used for minor alterations eg. an image change, changes to the text, update the client’s contact information etc. Each change will be classed as 1 update (eg. if the client requests that we swap a photo on the ‘about’ page and make a change to the ‘About’ text, this will be classed as 2 updates, not 1). Any major changes, such as the addition of a new page or the installation of a new feature will be billed according to our price guide. It is up to CRJ Design’s discretion to decide if an update request is eligible as a minor free update.
We do not have professional printing facilities, but we can direct the client to appropriate third-
These terms and conditions were updated on 21/09/2016.