We will always direct clients to these Terms & Conditions (either electronically or by providing the client with a hard copy) before any work is carried out. Clients will be required to agree to these terms in writing, or via our online form, before any work is undertaken.


We will provide a quote based on the client’s individual requirements once we have established exactly what needs to be done, and in what time frame. All quotations are based on information provided by the client and will remain valid for 30 days from date of issue. Subsequent additions/alterations, requested prior to work commencing, will result in a revised quotation being issued which supersedes the original. The revised quotation will again be valid for 30 days from date of issue. Any additions/alterations requested once the work has commenced will be itemised on the final invoice and billed accordingly. Unless agreed otherwise, each project will consist of two payments: firstly, a non-refundable deposit of 50% with the balance of 50% being payable upon completion. An invoice will be sent to the client before work commences stating the deposit amount, followed by the last invoice for the remaining balance upon completion of the work. The invoice will be sent electronically via e-mail as a PDF file, though the client can request a different format and/or a hard copy version. Work will only begin once the deposit has been received, and will only be delivered/uploaded when the remaining payment is received. Our payment terms are strictly fourteen days from the date of invoice, unless otherwise agreed.


All invoices must be paid within 14 days of the date on the invoice (which is the date it was issued). We add a 10% late payment fee to any invoices paid after 14 days, and we reserve the right to seek legal action if an invoice remains unpaid for 30 days from the date of issue.


Should the client wish to terminate any services carried out by CRJ Design, the client must notify CRJ Design in writing or via email. Verbal requests to terminate services will not be honoured until, or unless, written notice is received and confirmed by CRJ Design. The client will not be charged for any work already undertaken by CRJ Design, with the exception of any extra fees eg. printing fees. The deposit is non-refundable. CRJ Design reserves the right to terminate any services to the client without explanation at any time. Termination of services will be accompanied by written (e-mail) notice and, in some instances, delivery of any work already completed or near-completion. This is the only instance in which the deposit will be refunded. The client cannot terminate any services that are already complete.


The client retains the copyright to any content that they provide us with, but grant us permission to use and publish it as part of the project. It’s the client’s responsibility to obtain appropriate copyright permissions and usage rights to any third-party content including images and fonts. By accepting these terms and conditions, the client has guaranteed that they have obtained proper permissions for the content (which we may request evidence for), and also agree to hold CRJ Design harmless in any claims resulting from the client’s negligence or inability to obtain proper permissions. The copyright for any original design work remains with CRJ Design until payment has been received in full. Any screenshots or images sent to the client showing the project’s progress will be watermarked.


If the client requests that we source additional content such as stock images and fonts, this should be stated at the beginning of the project. It’s the client’s responsibility to either: purchase the goods themselves and send them to us to use in the project, or to pay CRJ Design upfront with the cost of the additional content so that we may purchase the item on your behalf. We will not purchase stock images, fonts, or other content before we have received payment for it. We will always notify you of the cost of any additional content before committing you to purchase them. We can attempt to source free or open source images and fonts at the client’s request.


We may leave a small design credit for CRJ Design on any finished work unless otherwise specified by the client.


We reserve the right to use the client in our portfolio. Links to the client’s website/social media page/e-mail will be included in the portfolio.


We do not host websites but can direct the client to appropriate hosting providers. It is the client’s responsibility to pay the fees involved in hosting the website including domain name registration and a web hosting package, which is usually billed annually. We can, and will offer to, help the client set-up appropriate web hosting for the site if they haven’t done so already (at no extra cost), and will happily meet the client face-to-face to guide them through the process. The client must provide us with either:

• Accurate FTP details so that we can upload the site

• OR Accurate log-in details to the web hosting account so that we can upload the site

Additional information such as: the storage quota for the web hosting account and whether or not the host supports certain codes (eg. PHP Script) will also be beneficial to us and should be provided where possible.


We make every attempt possible to abide by all laws regarding websites and will always try to include appropriate legal information where necessary such as a privacy policy and terms and conditions, and abiding by W3C standards. We do everything in our power to adhere to web standards and make websites accessible to everyone. It is, however, the client’s responsibility to provide us with accurate legal information (eg. a privacy statement) where it’s required and to ensure that all legal information is included. We reserve the right to refuse delivery of work where the client has not provided information that is required to make the site legal.


All of our web design projects include 10 free updates, valid for 2 years from the date of invoice. After this time, any updates requested by the client will be charged at £20/hour. This is the hourly rate for any updates requested after the 10 free alterations have been used. These free updates are only to be used for minor alterations eg. an image change, changes to the text, update the client’s contact information etc. Each change will be classed as 1 update (eg. if the client requests that we swap a photo on the ‘about’ page and make a change to the ‘About’ text, this will be classed as 2 updates, not 1). Any major changes, such as the addition of a new page or the installation of a new feature will be billed according to our price guide. It is up to CRJ Design’s discretion to decide if an update request is eligible as a minor free update.


We do not have professional printing facilities, but we can direct the client to appropriate third-party printing companies. Once the finished project is agreed by the client, this is confirmation that all appropriate spelling, grammar and accuracy checks have been carried out. We recommend that, where possible, the client requests printed proofs from the printing company to check for accuracy and print quality. Should it be required at this point we can attempt to make alterations to the design to make the printed output more accurate. We do not accept responsibility for any problems with the final printed piece(s) as this is between the client and the printing company. If the client requests that we arrange the printing on their behalf, then the client must either: pay the printing company beforehand, or pay CRJ Design upfront with the cost of the printing. We will not arrange to print items for the client until payment was been received upfront. We charge £20/hour when liasing with the printing company (charged at half-hourly intervals), which will be added to your invoice.

These terms and conditions were updated on 21/09/2016.

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Charlotte Jones

E: charlotte@crjdesign.co.uk